What does Premium include on his membership?

[Dave748]

So,

I've recently sent back a cheap smartwatch I bought from Amazon, entirely my fault, I went cheap and got useless. I'm now looking to spend a more serious amount of money on a new fitness tracking/smartwatch device. I've done a lot of research on the different devices and a few have come in top including the Charge 4. My only problem with Fitbit is this new monthly premium subscription charge. It really, really puts me off and if I got a Fitbit I wouldn't be getting premium, what I'm worried about is what does premium give you and what does it take away?

If all it gives is coaching tips, advice and more comparable graphs that's fine I can live without all that, but, if it in any way holds back access to any of my data or dilutes it in any way that's a complete no go for me. For example, instead of being able to see my heart rate minute by minute, I can only see it in 10-minute intervals unless I get premium, or if I want to see what my heart rate is doing during sleep I can only do with premium or anything else like that, Fitbit is straight off my list and I'll probably go Garmin. Can anyone clarify if this is the case?

Thanks very much.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Dave748  check out this information on Premium - click to read. 

[Dave748]

Thanks,

I've already read all that but, it's not clear about the specific's that I'm asking about, does it constrict access or dilute any of your data or not?

This whole premium situation they have going on here is a complete joke in my opinion anyway, they have the Gaul to charge a premium for a device and then don't let you fully utilise all of it's features without also paying monthly subscription. Non of the other manufactures do this so why do Fitbit? Greed and Ego is the only conclusion I can think of.

If anyone can please answer my query plain and simple, without trying to redirect me somewhere else that doesn't answer my question I'd very much appreciate it.

[Odyssey13]

I'll ask a moderator to stop by to respond @Dave748 

[Dave748]

Any moderator able to respond?

[SilviaFitbit]

@Dave748 It's nice to see you on the Community. I'll be happy to reply to your inquiries. 

@Odyssey13 Thanks for your assistance on this thread. 

I noticed you already checked this article What should I know about Fitbit Premium?. All the features that you'll get when you subscribed to this service are listed there. 

Regarding your concern about your personal information on Fitbit, you may want to double check these articles: 

- Updates to the Fitbit Privacy Policy 

- Our Continued Commitment To Data Privacy and Security 

The only information that's going to be more detailed is the sleep data, please check the graph below: 

	Premium subscription	Free in the Fitbit app
Sleep schedule	✓	✓
Quality: Deep & REM sleep stages	✓	✓
Analysis of sleep stages	✓	✓
Duration: Time asleep and awake	✓	✓
Analysis of sleep duration	✓
Restoration: Sleeping heart rate & restlessness	✓
Analysis of sleeping heart rate & restlessness	✓

I'll be around if you have any additional questions. 

[Dave748]

Thanks for the reply,

I've looked over the articles you've posted but there seems to be some contradiction, the article states that all data will remain transparent to the user, yet, your post to clearly shows that:

"Restoration: Sleeping heart rate & restlessness"

is a premium feature, is my sleeping heart rate not my data? It also states that:

"We will never sell your personal data"

When in fact you do, in the form of a premium package back to the user. I was hoping for a better answer but unfortunately I'm disappointed. The idea of having to subscribe to a premium service after already paying a premium price for a device is really bad business in my opinion. You've lost yourself a customer here I'm afraid. Good luck Fitbit, Hello Garmin.

[SilviaFitbit]

@Dave748 Thank you for getting back. 

I truly appreciate your feedback, this helps us to continue improving our services offered. Be sure that your comments haven't been unnoticed. 

We hope you could give Fitbit an opportunity in the future.