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Where to update Fitbit Premium billing?

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‎12-02-2021 18:31 - last edited on ‎12-03-2021 14:03 by Moderator Alum

‎12-02-2021 18:31 - last edited on ‎12-03-2021 14:03 by Moderator Alum

I'm needing to update the card for billing my premium account.  When I go on the app, I click my profile pic >> Account Settings >> Manage Subscriptions, which is what I was told when I first signed up for the premium account.  Nothing is showing up there, and when I hit Restore Purchases, it says there no subscription.

 

I had a very hard time when I first signed up for premium on getting any information for signing in.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-03-2021 14:17

‎12-03-2021 14:17

Hi there, @MaresaP. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with Fitbit Premium before reaching out. 

 

You did a great job trying those steps. In this case, it's best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope that helps. 

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‎01-10-2023 20:23

‎01-10-2023 20:23

Same here!! I keep getting a message for Google play store!!  Do you want my $$or not??  I am beginning to think you need me more than I need you.

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‎01-10-2023 22:34

‎01-10-2023 22:34

Hello

While there isn't an option to edit your card details, you can remove your card and add it again in the Fitbit app:
Open the Fitbit app on your phone.
Tap your profile picture > Versa 2 > Wallet tile.
Tap the card you want to delete.
Tap Remove Card.

Hope so it will help you .

 

 

Nexus Iceland

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