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Change Fitbit Premium payment method

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2021 17:13 - last edited on ‎05-18-2021 13:02 by Fitbit Moderator

‎05-12-2021 17:13 - last edited on ‎05-18-2021 13:02 by Fitbit Moderator

I have the need to change my payment method for Fitbit premium membership, Seems the credit card I was using to pay my monthly subscription was compromised and I need to use another credit card

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-18-2021 13:02

‎05-18-2021 13:02

@cplmckenzie Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

 

Have a good week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-15-2022 13:59

In response to SilviaFitbit

‎01-15-2022 13:59

Or your team could just publicly tell us how to change our payment methods? Make your app and website, I  don't know, USER FRIENDLY?  THANKS!!!

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‎01-31-2022 15:58

In response to RichieE

‎01-31-2022 15:58

I'm with RichieE. Ive spent 2 hrs trying to source information to change my payment method and then an unhelpful exchange with a support team member whose email I am still waiting for. Fibtit customer service sucks dogs d$#@s

Try adding having to change USA iphone to Australian iphone and you get an idea of howe pissed off I am right now

 

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‎01-10-2023 20:14

‎01-10-2023 20:14

Same here.  I was just about  there  - them "there was a problem with the system - try again".  Do you want my payment or not!!  I'm about ready to trash my fitbit.  Customer service and prices with Garmen was much better.

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