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While activating Premium not possible to change country

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‎01-18-2021 14:42 - last edited on ‎01-19-2021 16:15 by Fitbit Moderator

‎01-18-2021 14:42 - last edited on ‎01-19-2021 16:15 by Fitbit Moderator

I try to activate the Fitbit Premium, and get stuck with the update name and address prompt..I have no way to change the country from United Kingdom to Canada..

Anyone knows how?

 

Moderator Edit: Clarified subject

 

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‎01-19-2021 16:14

‎01-19-2021 16:14

@TKYTam Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I took the liberty to share your post with our Support team and they mentioned that you've been in contact with them, please continue the communication though email, they'll be happy to assist. Due to recent events affecting our operations we may take a bit longer to get back to you. 

 

Have a nice day. 

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