cancel fit bit Premium

[MClaudia]

Hi When I sing  up for premium was monthly, and them I just realised they charged for a whole year. Cancel and I have to have it for a year? did not authorized. why can you just return the money. 😪😑😳

I just want to cancel charged for days use  please

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[MClaudia]

Hi I was under Monthly . Fo not understand why now they changed me to year subscription.

Sent from my iPhone

[Odyssey13]

@MClaudia you'd need to ask customer support. These are the community forums where we all use the devices, but we don't work for the company.

https://myhelp.fitbit.com/s/support?language=en_US