how do I cancel premium?

[KazBlue]

I think I activated premium by mistake how do I cancel it? I really dont need what it offers

[SteveH]

In the help file for premium ( https://help.fitbit.com/articles/en_US/Help_article/2437 ) it says:

"For instructions on how to cancel your Fitbit Premium subscription, visit the Apple support page or Google Play support page."

Seems a rather strange way of doing it! Let us know how you get on.

[KazBlue]

Cant find an option there to help me sorry

[SteveH]

Sorry about that. That's the only thing I've seen so far about cancelling. Hopefully someone else will post with an answer.

[ShwetaBet]

me too struggling with subscription cancellation. Somepne please help. Dont see any option.

[SteveH · Accepted solution]

I noticed that one of the fitbit team has produced an excellent FAQ on premium and in there is refers to the same help file I linked to earlier. @MattFitbit can you help here?

https://community.fitbit.com/t5/Fitbit-Premium-Coach/Fitbit-Premium-Guide/m-p/3748397#M3607

[KazBlue]

Thank you so much for that it explained things and subscription I added by mistake is now gone 🙂

[Twinkie2]

thanks!  It worked.  I spent over an hour trying to resolve this problem!

[Sammyjo5150]

I have an android, and going to google play and looking at my subscriptions worked perfectly. I canceled it in 2 seconds. Thanks.