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2 devices on one account.

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‎10-27-2020 06:12

‎10-27-2020 06:12

I had a charge 2 and recently got a Versa 2. I intended to use the charge 2 during workout and wear the Versa out. I cant sync my activity from wearing my charge 2 to the fitbit app on my phone. What do I do? The app only sees activities from the Versa. Thanks

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‎10-27-2020 20:20

‎10-27-2020 20:20

Hello @Niks123,

 

Welcome to the community!

 

Try this:

  1. Launch the Fitbit App.
  2. Tap on your account (your picture on the top left).
  3. Do both of your trackers appear there?  If not, scroll down and tap on "Set up a Device".
  4. Follow the instructions.

This should enable both the Charge 2 and Versa 2 on your account.  Note:  This combination happens to work, other combinations do not.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎10-27-2020 20:20

‎10-27-2020 20:20

Hello @Niks123,

 

Welcome to the community!

 

Try this:

  1. Launch the Fitbit App.
  2. Tap on your account (your picture on the top left).
  3. Do both of your trackers appear there?  If not, scroll down and tap on "Set up a Device".
  4. Follow the instructions.

This should enable both the Charge 2 and Versa 2 on your account.  Note:  This combination happens to work, other combinations do not.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎10-29-2020 04:48

‎10-29-2020 04:48

Hello PE,

Thank you so much for your very helpful response. All good now 👍👍

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