11-14-2020 04:50
11-14-2020 04:50
I got a code for 50% discount on a new watch, since my first was faulty, and it says promo accepted at the checkout, but no discount comes off the price.
11-14-2020 06:31
11-14-2020 06:31
I just got a similar code, I can’t even figure out where to put it in the checkout? Where did you find it? I’ve gone through the process so many times and there seems to be nowhere to input a discount code.
11-14-2020 10:25
11-14-2020 10:25
I’m the same can’t find it anywhere!
11-16-2020 08:05
11-16-2020 08:05
I can't find where to even put the 50% discount code 🤔🤔🤔
11-17-2020 09:58
11-17-2020 09:58
Was this resolved as I am having the same issue and can’t see where to add the discount code in for my replacement
12-13-2020 09:51
12-13-2020 09:51
Same. I see no difference in price after entering promo code. For the other that cant fine code box, I could not find it while using my phone. I had to use a desktop to find it, it is right below cart summary.
12-20-2020 10:11 - edited 12-20-2020 10:32
12-20-2020 10:11 - edited 12-20-2020 10:32
Once you add to cart and proceed to checkout there is a small red color drop down.. when you click that ot will have text "have a promo code?" ... you can enter it there.. but it doesnt change the price..
After chatting with customer service they informed that these discount codes offered outside warranty support can not be applied to their latest models i.e versa 3, sense etc.. bummer!!
01-06-2021 18:03
01-06-2021 18:03
I am trying to buy a Charge 4, which is about the only thing I can buy, and I'm told that my code is invalid when I attempt to activate it
🤔
02-15-2021 12:56
02-15-2021 12:56
I got the same issue. It accepted the discount but then the invoice came with the full price. How was it solved in your case? Did you complain to Fitbit?
02-16-2021 16:23
02-16-2021 16:23
02-17-2021 07:21
02-17-2021 07:21
02-18-2021 15:23
02-18-2021 15:23
Hi everyone!
Thanks for the details shared and for your feedback.
@NovemberRain I suggest keeping an open communication with the Support team in case you have any doubts about how to use the discount received.
@NC_ccooper @meetsumit03 I'm glad to know you were able to use the discount provided to buy a new Fitbit device.
See you around.
03-03-2021 04:11
03-03-2021 04:11
Hi, I had the same problem when I try to buy a new one through my iPad, it worked when I did it in my iMac desktop.
good luck
03-03-2021 15:56
03-03-2021 15:56
Hi @Esperanzanimes, welcome to the Community Forums.
Thanks for sharing your experience. I'm glad to know you were able to solve it.
In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members to reach your fitness goals.
See you around.