07-16-2017 11:01
07-16-2017 11:01
I have used a Charge HR for the last couple of years and have been satisfied with trhe results. This week I upgraded to a Charge 2 and do not understand the results as it seem to be underestimating the steps.
I run 23km every Saturday amongst other runs in the week and last week the old Charge HR registered about 28000 steps as every other week. This week with the new device, it registered 23km and 23500 steps.
Today my Charge 2 says 12740 steps (11.37km) while my Apple Watch (which I put on my wrist just before leaving the house) says 14974 steps (10.48km). My old Fitbit One says 15956 steps (11.33km).
I don't understand how these devices can be so different. Within 10%, I could accept, but how can you rely on such different measurements. Has anybody else had the same experience and is there a fix?
07-16-2017 17:01
07-16-2017 17:01
Hi @ALD2355,
One thing I know, it's not possible to take exactly the same amount of steps, even on the same route. But I don't know if that explains the discrepancy.
As far as what you can do, in the app settings there is a stride-length for running and walking. If you adjust these and experiment a little, you can probably get it calibrated to what you were getting before.
07-17-2017 09:45
07-17-2017 09:45
Hey @ALD2355!
I'd like to add to what @WavyDavey mentioned. Adjusting the stride length should help with the overall accuracy. You can do so by following these steps:
I hope you find this useful. Feel free to let us know if you have any further questions.
07-17-2017 10:25
07-17-2017 10:25
Thanks for this but if the Charge 2 has a gps chip it dhould be able to work it out like the Apple Watch using the iPhone.
07-18-2017 08:16
07-18-2017 08:16
Hey @ALD2355.
Please keep in mind that the GPS on the Charge 2 required it to connect to your mobile device so any distance information is coming directly from your mobile's GPS connection and data.
I hope you find this info useful. Let me know if you have any further questions.