03-05-2018 16:11
03-05-2018 16:11
Since March 3 (a couple of days ago ) there is not options to view or print report. Previousely a message said that reports are free (for some time by now) but what I get is a button to "Buy Premium" which leads to a page with error. Please make reports available again! Thanks!
Answered! Go to the Best Answer.
03-06-2018 22:26
03-06-2018 22:26
@SiegfriedBI have reported these random errors we are getting to Support. Fitbit Engineers are trying to filter out the rising spam that's occurring. Some of the issues we are experiencing while they tighten their spam control is a temporary byproduct of these changes.
03-06-2018 05:45
03-06-2018 05:45
A very warm welcome to the Community @SiegfriedB!
I'd like to take a closer look in this situation as it sounds bothersome.
What particular report are you referring to? I'd like to better understand what you are referring to as it's not entirely clear to me.
Look forward to your reply.
03-06-2018 08:35
03-06-2018 08:35
Hi @LanuzaFitbit and thank you!
I attached cropped screenshots that are self explanatory when viewed as numbered. The last "Image 3" directs to this site: (the url is not visible in the image).
https://www.fitbit.com/subscribe?doneUrl=/premium/reports/food&cancelUrl=/premium/reports/food&linkId=premiumPack_foodReportDummyPage
Hope this will give you enough info to work with.
I wish I remembered exactly what the site had said about reports being freely available. Maybe there is another way to get to Reports and I cannot find it again?
Thanks!
03-06-2018 08:41
03-06-2018 08:41
and now I cannot insert photos - I get error message
The message body contains age id="72163iB041FE92709BD9F1" size="large" alt="image 1.png" sourcetype="new" align="inline" height="564" width="781">
03-06-2018 22:16 - edited 03-07-2018 09:58
03-06-2018 22:16 - edited 03-07-2018 09:58
I could not attach images to my previous reply to you. Thank you!
03-06-2018 22:26
03-06-2018 22:26
@SiegfriedBI have reported these random errors we are getting to Support. Fitbit Engineers are trying to filter out the rising spam that's occurring. Some of the issues we are experiencing while they tighten their spam control is a temporary byproduct of these changes.
03-06-2018 22:28
03-06-2018 22:28
@SiegfriedBWhich Premium are you trying to use... The older one that was originally in our Dashboard or the Coach Premium in the App. ?
@SiegfriedBwrote:Since March 3 (a couple of days ago ) there is not options to view or print report. Previousely a message said that reports are free (for some time by now) but what I get is a button to "Buy Premium" which leads to a page with error. Please make reports available again! Thanks!
03-07-2018 09:56
03-07-2018 09:56
@Colinm39This is very frustrating, the link I posted earlier to my public profile photos does not work. I have no way of attaching image files to illustrate.
I use Dashboard by going to Fitbit website. Until a few days ago i was able to navigate to :
Logs/Food/Reports and view/print report for the current week. (message stated that for some time now reports became free). Thank you for your help
03-08-2018 04:30
03-08-2018 04:30
Hello @SiegfriedB and @SiegfriedB.
@Colinm39 Thanks for the update.
@SiegfriedB You could potentially export your data. Additionally, you could generate a report for your steps from here.
Let me know if you have any further questions.