Changing card on Pixel 4XL

[Julialinarello]

The bank card linked to my fitbit has expired and I've just recieved my new one. Everytime I try to open my wallet on the mobile app to change the card I enter my pin correctly but then the app just says "cannot connect to Versa". I've tried unpairing/reparing and deleting the app but nothing is seeming to work. I have a Versa and use a new Pixel 4XL mobile. 

Moderator edit: Subject for clarity

[YojanaFitbit · Accepted solution]

Welcome to the Fitbit Community @Julialinarello.

It's great to see you participating in the Fitbit Forums. Thank you for sharing the details of the issue you're experiencing with adding a new card to the Wallet feature, and for all the steps you've done until now.

1. Restart your Fitbit device and phone.
2. Restart Bluetooth on your phone. 
3. Force quit the Fitbit mobile app. 

You can also confirm the steps to set up Fitbit Pay: How do I set up Fitbit Pay? Please make sure that you are entering the card and billing details exactly as they are written on your card and bank statement. 

I'd like to mention that your phone is not listed in the Fitbit compatibility list. We're currently receiving feedback about different devices that are not in the list and our team is working hard to add more devices to the list. If a model of phone is not there we can't assure the Fitbit App will be working flawless even if it is able to connect. 

Let me know how it goes, I'll be around.