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Charge 3 won't keep time or sync

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‎12-17-2020 16:35 - last edited on ‎12-20-2020 13:59 by

‎12-17-2020 16:35 - last edited on ‎12-20-2020 13:59 by

  • My charge 3 started to lose time overnight and won't sync to my phone. I have done the 8 second thing numerous times and rebooted it also. Yesterday it was taking a long time to sync. 

 

 

Moderator edit: subject for clarity 

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‎12-20-2020 13:59

‎12-20-2020 13:59

Hi @Susan60120, thanks for trying to troubleshoot this issue before reaching out.

 

You can find the compete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync? Since you already have a case with our Support team, please continue the communication through email. I know they will be glad to help you out and provide a solution. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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