09-13-2019 01:44 - last edited on 09-14-2019 15:40 by SilviaFitbit
09-13-2019 01:44 - last edited on 09-14-2019 15:40 by SilviaFitbit
My Android app seems to be more accurate. It shows that some days I'm under budget, some I'm in zone, and some I'm over. The dashboard online though, shows me being under budget every day. I did change my food plan from a 500 calorie deficit to a 1000 calorie deficit via the app. Maybe I need to change it online, as well? Any idea how to do that, or what I can do to get the info on the online dashboard to match the app?
Moderator edit: Updated subject for clarity
09-14-2019 15:55
09-14-2019 15:55
Welcome to the Community @EmIntoFitness. Thanks for the details mentioned about what you're seeing in your Fitbit app and online Dashboard.
Once, you update the information in your Android app this should update in your online Dashboard too. In this case, I would like you to log out from your app and from your online Dashboard, after this check if your data gets updated.
If you're still seeing this information, please provide me with a screenshot.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-17-2019 13:46
09-17-2019 13:46
I'm still having the issue. Sorry about the dashboard screenshot, it's at the beginning of the week, so it will only show that in a large size. But the two week overview is also shown and that still shows I'm under every day.
09-19-2019 19:15
09-19-2019 19:15
Thanks for getting back @EmIntoFitness. I appreciate the screenshots shared. In this case, I've shared your post with our Support team, they will continue assisting you.
Catch you later!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-24-2019 04:49
09-24-2019 04:49
Thanks
Also on the computer dashboard the daily calorie totals do not match the legend. My legend says that the "under" amount is actually the amount of calories I ate..should and the "goal met" green line is ?what? not my daily 500 goal but 3000?
09-26-2019 14:41
09-26-2019 14:41
It's great to see you around @angio. Thanks for the screenshot shared.
Your calories burned will show you the amount of calories burned and calories eaten. Your calories burned will show in the color where you are, which means that if in the day of the week your calories burned are under or goal met, this means that you ate less than what's your goal or it will be green if you ate exactly the amount of calories burned that you have set.
I would like you to confirm you did this procedure to set your Food Plan.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.