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Data export freezing at 71%

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‎06-14-2023 11:53 - last edited on ‎06-14-2023 14:13 by Fitbit Moderator

‎06-14-2023 11:53 - last edited on ‎06-14-2023 14:13 by Fitbit Moderator

I am trying to export my data, something which I have done successfully in the past. Now it is freezing at 71%, two times I tried it this week.  Is this happening for anyone else?

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎06-14-2023 15:09 - edited ‎06-14-2023 15:09

‎06-14-2023 15:09 - edited ‎06-14-2023 15:09

A warm welcome to the community @eerie.

Thanks for commenting about this issue.

Please, can you try to export your data using the incognito tab?

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‎06-16-2023 09:11

In response to ManuFitbit

‎06-16-2023 09:11

Thank you. I tried this, but without success.  Still stuck on 71%.

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‎06-21-2023 12:37

In response to eerie

‎06-21-2023 12:37

Thanks for getting back @eerie 

I appreciate the attempt to export your data using the incognito tab.

Please, can you clear cache and cookies on your browser?

In addition to that, you can try to use a different browser. 

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