Error happened when saving profile

[Speedystatue]

I have been having issues with my time zone settings. I have tried all the solutions relating to the time zones.

when looking at my Timezone in the web dashboard it states Toronto and when I go to change the Timezone to Brisbane when I click submit I get the error message "Error happened when saving profile" 

i need help in setting my Timezone as it's effectively bricking my Fitbit 

[Wolfy46]

Same problem. Wantb to change from London to Perth. Same message!!!

[Jack459]

Me too. From Perth to adelaide. Grrrrrrrr

[JonnH]

I have recently flown from Switzerland to U.K. and Fitbit won't update the time. I travel a lot and this is the first time I have had this issue. I have tried manually changing the timezone and re-syncing but doesn't work. I have rebooted phone and Fitbit several times but nothing. Seems to sync all other data ok but will not update the time. Can anyone help?

[MikeF]

I can't really to help other than to say I had this once on returning from France where it took a couple of days but sorted itself out eventually. I never got to the bottom of what happened, unfortunately.

[Hooi]

Same here, will not allow a timezone change.

[Mazza296]

I'm having trouble editing anything on my profile. Every time I press save I get the message error saving profile. Is there a current problem with Fitbit servers maybe? 

[JonnH]

Thanks. I have had it before but usually the manual timezone change and sync works but not this time. Perhaps I shall just have to hope!

Moderatir edit: personal info removed

[NB35]

Having same issue...how about a bit of help Fitbit?

[SunsetRunner]

Same Issue here. Just got back from US and trying to set back to UK and "Error while saving profile"

[chasaug]

When I change the stride length and click submit I get an error message but no indication as to exactly what the problem is or how to resolve it! The stride length reverts to its previous setting.

[Hmknob]

Same problem.

[Warren38]

Same problem.  Stuck on Dubai time!  Please fix this Fitbit.

[Mazza296 · Accepted solution]

I've just found a fix that worked for me anyway. I removed my city and left the box blank. Since leaving the city box blank I now have a green profile saved every time so far. 

[WynJ]

I'm also having the same issue. Trying to set the sytem back to Sydney time zone after being in London for a month. Very frustratiing.

[Wolfy46]

Well done. Has fixed my problem. Just keep city blank, make change, force sync and.....voila...fixed.

[WynJ]

Yep it worked fpr me as well. Clearly there is an issue with the Dashboard software in that a City Nmae prevents a regional time zone update. Please fix it Fitbit.

[Mazza296]

Glad I could help 👍

[Wolfy46]

Make city blank, make change, re-sync

[Wolfy46]

Make city blank, make change, re-sync.