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Fitbit is not tracking daily activity goal

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‎11-07-2018 02:50 - last edited on ‎11-08-2018 05:18 by Fitbit Moderator

‎11-07-2018 02:50 - last edited on ‎11-08-2018 05:18 by Fitbit Moderator

For example if I look at my stats I have a full 32 minutes of activity that is not being incorporated into the weekly total.  I did check my setting and they are set for 30 minutes.  Any suggestions?

 

 

Moderator edit: Clarified subject

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‎11-08-2018 05:23

‎11-08-2018 05:23

Welcome to the Forums @MimBuckley.

 

Thanks for making sure the settings are correct when checking why this is happening. Let me help you out.

 

I'd like to take a closer look at what could be happening. Could you share a screenshot of your activity goal information and the list of activities? That way I can better understand what is going on.

 

In the meantime I'd recommend that you try to log out of your account and then log back in. That should force the information to be reloaded in case it is what caused the inaccuracy.

 

Look forward to your reply.

Lanuza | Community Moderator

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