General issues with Fitbit app

[Mjsbell]

Inspire 2. Has been difficult to sync from beginning. Wouldn’t sync at all today. Did all the self help fixits. Now it won’t even switch on never mind pair or sync. 
Inspire 2 is totally useless. As is customer support. 

will never buy another Fitbit 

Moderator Edit: Clarified subject

[AmyG79]

I agree! Very frustrating. 

[YEM]

My dashboard suddenly displays calories at the top instead of steps. I have tried the Edit button and there doesn't seem to be any way to add steps back. Thanks in advance for any help.

[Scott337]

FitBit Community members are posting in numerous threads that the app is not working right now. It's not a new update, it's a broken app. This seems to be affecting everyone. Hopefully fixed soon.

[Julia_G]

Hi, @BreeZerker , Fitbit usually posts an update (often by a pink banner at the top of every page in the Community) in the unusual circumstance, as today, where there is such a widespread issue.  I would check back later for an update or confirmation that everything is fixed.

[Hamcclin]

All of a sudden this morning, my Inspire HR will not sync. I have updated software on my phone, checked for a device update, restarted my phone, restarted the app, disconnected my Bluetooth, and forgotten and repaired the device and nothing is working. It will sync for a few seconds and then the data disappears. Is anyone else having this issue? I’m wondering if it’s a bug they need to fix. 

[gvapple3]

this is also happening to me. I have tried everything. Hopefully they will push out an update. I just recently updated my app and that’s when this all began. I cannot even reset to get the smiley face screen. 

Moderator Edit: Formatting

[sangiovese09]

Did exactly the same thing. Disconnected my Charge 5 from the app and now it refuses to set it back up.

[Scott337]

FitBit Community members are posting in numerous threads that the app is not working right now. It's not a new update, it's a broken app. This seems to be affecting everyone. Hopefully fixed soon.

[Julia_G]

Hi, @scottlilley , this is not an issue with your Fitbit or your app!  This appears to be a global issue at Fitbit’s end, affecting all users around the world, as far as I can tell, and hopefully will be sorted out very soon.  In the meantime there isn’t anything you need to do except check back later for any updates or confirmation that everything is fixed.

[MakMak]

Hi, @scottlilley! Many people are having problems with the app being down right now (or half functional). Hopefully it will be fixed soon.

[chicklaw]

Mine is messed up also - no more heart rate stats, etc.  Glad to see its a central issue and not just me, as I tried hard resetting everything and it didn't fix the issue.

[Jnnbank]

Was showing about 4k steps, nest time I looked on app, only calories showing and my workweek hustle showing im on zero steps. Whats going on?????

[a-mcnutt]

Earlier this morning my Fitbit app dashboard was how I had it set up and now it’s changed to calories instead of step count as the top thing. And the edit option in the top right isn’t listing it as an option to add back. My sleep and active minutes are also missing and there isn’t a way to add them back either. 

[Pammy0217]

I’m experiencing the same issues. Also it’s not syncing 

[Julia_G]

Hi, @YEM , this is not an issue with your Fitbit or your app!  This appears to be a global issue at Fitbit’s end, affecting all users around the world, as far as I can tell, and hopefully will be sorted out very soon.  In the meantime there isn’t anything you need to do except check back later for any updates or confirmation that everything is fixed.

[Julia_G]

hi, @EBaby and @Pammy0217 , this is not an issue with your Fitbit or your app!  This appears to be a global issue at Fitbit’s end, affecting all users around the world, as far as I can tell, and hopefully will be sorted out very soon.  In the meantime there isn’t anything you need to do except check back later for any updates or confirmation that everything is fixed.

[BreeZerker]

Send to be a worldwide issue with the app sync right now

[squigglebit]

I opened my app today to notice it's only showing calories and not steps. Followed all the forum help of how to disconnect and reset fitbit, it now won't pair and constantly shows incorrect code or error connecting and now I can't get onto live chat to get any help.

[MakMak]

Hi, @Hamcclin! Many people are having problems with the app being down right now (or half functional). Hopefully it will be fixed soon.

[Dfil]

My app won’t sync. Tried troubleshooting no good. Tried customer service chat but it says error? Anyone tried the chat customer service??