10-24-2021 14:59 - last edited on 10-26-2021 14:43 by EdsonFitbit
10-24-2021 14:59 - last edited on 10-26-2021 14:43 by EdsonFitbit
1. I have been a regular in a couple of challenges for the past few months. Suddenly the challenges have disappeared, not just for me, but for the other members of the challenges.
2. I do not see that the workweek challenge being available.
3. I am receiving no invitations to these (usually recurring) challenges.
If it was just me, I would say it's a problem with my device or my account. But it seems bigger, more systemic. Did FitBit make some changes that I have not heard about, or are they having issues with some of their systems?
Anyone have any insight?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
10-26-2021 14:41
10-26-2021 14:41
Welcome to the Fitbit Community, @LuckyGK.
I'm sorry to hear about the difficulties you experienced with your challenges. Thank you for trying to get them resolved before contacting us.
I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
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10-26-2021 14:41
10-26-2021 14:41
Welcome to the Fitbit Community, @LuckyGK.
I'm sorry to hear about the difficulties you experienced with your challenges. Thank you for trying to get them resolved before contacting us.
I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
10-28-2021 06:53
10-28-2021 06:53
I'm not sure what caused the issue, but Fitbit resolved it.
Everything is restored.
My suggestion is to contact Fitbit support as soon as you are sure you can't solve a problem with a simple reboot or other recommended fix.
My experience has been very positive with Fitbit responses.
Thank you.
Greg L
10-28-2021 11:51
10-28-2021 11:51
Thanks for your response, @LuckyGK.
I'm glad to hear that your issue was resolved. Thank you for letting us know and for your kind words.
On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.
Feel free to contact us at any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!