I am receiving no invitations to challenges

[LuckyGK]

1. I have been a regular in a couple of challenges for the past few months. Suddenly the challenges have disappeared, not just for me, but for the other members of the challenges.

2. I do not see that the workweek challenge being available.

3. I am receiving no invitations to these (usually recurring) challenges.

If it was just me, I would say it's a problem with my device or my account. But it seems bigger, more systemic. Did FitBit make some changes that I have not heard about, or are they having issues with some of their systems?

Anyone have any insight?

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @LuckyGK.

I'm sorry to hear about the difficulties you experienced with your challenges. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.

Have a nice day.

[LuckyGK]

I'm not sure what caused the issue, but Fitbit resolved it.

Everything is restored.

My suggestion is to contact Fitbit support as soon as you are sure you can't solve a problem with a simple reboot or other recommended fix.

My experience has been very positive with Fitbit responses.

Thank you.

Greg L

[EdsonFitbit]

Thanks for your response, @LuckyGK.

I'm glad to hear that your issue was resolved. Thank you for letting us know and for your kind words.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.