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I can't find the 2FA/2-factor security feature.

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‎07-18-2020 17:58 - edited ‎07-18-2020 18:03

‎07-18-2020 17:58 - edited ‎07-18-2020 18:03

I can't seem to locate the 2-factor security settings for my account on this site. Considering how extremely private our information is, obviously the option exists, but I can't find it. Could someone please point me in the right direction? Thanks!

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‎07-19-2020 01:11

‎07-19-2020 01:11

Hi @m1k0lw . I found this thread on the subject. Maybe it will answer your question.

https://community.fitbit.com/t5/Ionic/2-factor-authentication-app/td-p/2570426

(Broken Fitbits One, Charge 2 and 3). Using Charge 4 and Garmin fēnix 6. App vs 4.16.1 Samsung Galaxy A52. Android 14
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‎08-05-2020 11:21 - edited ‎08-05-2020 11:23

In response to Corr

‎08-05-2020 11:21 - edited ‎08-05-2020 11:23

Thanks, but I'm looking for the 2-factor security settings for the app and website. Our information can't possibly be only secured by a mere username and password. I'm looking to use, at the very least, a SMS code to login to my account securely.

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‎08-05-2020 18:18

In response to m1k0lw

‎08-05-2020 18:18

@m1k0lw A warm welcome to the Community. Thanks for getting in touch about this. 

 

Currently the 2 factor authentication doesn't exist in Fitbit. However, you could vote for this idea Enable 2 Factor Authentication for fitbit account. these are reviewed by our team and the status will change depending on Fitbit plans. 

 

In the meantime, you could read more about this topic by checking these articles: 

- Our Continued Commitment To Data Privacy and Security 

- How can I help secure my Fitbit account and data? 

 

Thanks for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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