11-17-2016 17:07 - last edited on 07-13-2017 12:58 by LanuzaFitbit
11-17-2016 17:07 - last edited on 07-13-2017 12:58 by LanuzaFitbit
I know there are some answers to the icon disappearing from the taskbar, and I know the response to those questions has been to uninstall and then reinstall the Fitbit app. This works, however, I have to do this every single time I sync my Fitbit. It's ridiculous. Is there a better solution to this issue? I've updated everything, and there has been no change. It is not the end of the world, but it is very obnoxious, and I'm hoping there's a more permanent solution.
Moderator edit: updated subject for clarity
09-23-2018 14:30
09-23-2018 14:30
09-23-2018 16:13
09-23-2018 16:13
09-23-2018 18:42
09-23-2018 18:42
Did that and it is back. Hopefully it will last.
09-23-2018 19:58
09-23-2018 19:58
09-24-2018 08:14
09-24-2018 08:14
Hello @177inthe70s, @Walker111 and @DeannaR.
@177inthe70s Maybe you could try to run the set up as if your Fitbit was a brand new device. That can help in getting them to sync.
@DeannaR Thanks for giving it a shot and letting me know that it seems to be working for now.
@Walker111 Thanks for sharing your feedback on the situation.
Please let me know if there are any further questions.
10-07-2018 11:33
10-07-2018 11:33
What is the solution for Mac Owners?
10-07-2018 11:47
10-07-2018 11:47
Buy a different brand.
10-07-2018 11:57
10-07-2018 11:57
I got a message from Lanuza user support on 9-23 and it has solved my problem. Here is the message
09-23-2018 11:02
Thanks for sharing that information.
In this case I'd recommend that you try to remove and fully delete the Fitbit Connect software and then download itand install it again, that should help so that it stays in the toolbar. Please give it a shot, it should help.
Let me know if you have any further questions.
10-07-2018 12:01
10-07-2018 12:01
I've removed, deleted, and reinstalled many times. It worked for a while, and then it didn't.
10-07-2018 12:33
10-07-2018 12:33
Yeah, I gave up after installing it several times and having it disappear again. They've been recommending the same 'fix' for months. I don't think the Mac desktop app is a high priority for them.
10-08-2018 11:03
10-08-2018 11:03
Hey everyone.
Thanks for your feedback on the matter.
At this moment we do not have any updates on the situation but I'll try to get some news on it. If I do, I'll be sure to post about them in here.
Let me know if there are any further questions.
10-08-2018 11:40
10-08-2018 11:40
I rather use a typewriter than switch to pc.
10-08-2018 13:03
10-08-2018 13:03
As another interesting data point, the Windows 10 Fitbit App also allows you to participate in challenges, which you can't do on a typewriter... nor a Mac, for that matter.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
11-01-2018 20:04
11-01-2018 20:04
I've had the same issue for at least a year and have followed the "fix" instructions several times, however the problem simply reappears. When will Fitbit have an actual solution for MAC users? I'm ready to find another option to Fitbit -- this is ridiculous.
11-02-2018 01:18
11-02-2018 01:18
11-03-2018 04:53
11-03-2018 04:53
I'm still getting notices of replies to my posts here, but I gave up over a year ago. I no longer use Fitbit.
11-03-2018 06:33
11-03-2018 06:33
Me too. I gave up on Fitbit after a string of mechanical and electronic problems with watches and scales. "Buy the new model, it's better" is not an adequate answer for me. Separating data from fashion, I don't actually need Fitbit hassle
11-03-2018 16:44
11-03-2018 16:44
Go to the gear app at the top right of the thread. Click on it and unsubscribe. Took me awhile to figure it out, but that should do the trick.
11-04-2018 09:06
11-04-2018 09:06
Hello everyone.
Thanks for sharing your feedback with us.
Please do know that we are always looking for ways to improve the overall Fitbit experience. We do not have anything to announce on the matter.
If there are any further questions, please let me know.
11-04-2018 21:10
11-04-2018 21:10
I hear you! Time goes on and this is tiresome. I am looking into alternative brands.