Modifying exercise type now impossible

[kay_nl]

The old format of the app (iPhone) was so much nicer. Before the last update I was able to go into the exercise section, click manage data, go to exercise section and still change the exercise category.

They have now eliminated this completely. So this exercise tracker company has decided we can only stick to their limited list of defined workouts, and everything else shall be generic ‘workout.’ This is incredibly annoying.

[rahimtangestani]

No update my contact

[mconwell]

I tried using the Chat support option...if this is correct this is not good news

07:53 am
Hi, I have a Charge 5 and I'm using an iPhone. I've noticed that the auto-detected exercise is incorrect.
I cannot change the exercise type. You used to be able to do it in the iOS app but no longer
I also attempted to change it in the Web dashboard and also that does not work
I'm running iOS app version 4.13
Can you help me change the exercise type for my workouts?

07:56 am
Alejandro
I will be more than happy to help you with your Fitbit Charge 5 which you can't change the exercise type and you used to
For documentation purposes, could you please verify your country of residence, Michael?

07:56 am
United States

07:56 am
Alejandro
Thank you so much for that information.
Unfortunately Michael you can't modify anymore the type of exercise or change the name

07:59 am
Is that a bug or by design?

08:00 am
Alejandro
Design
Since the last updates
But..
You can do something
You know that you can create exercises from the App, so you can create an exercise with the name you want and start the exercise manually before start the exercise as such, so basically from now on you can't let it start automatically but manually \

08:01 am
OK, much less convenient. I can do then for when I'm doing a planned activity but if I'm doing something else and the Fitbit "auto detects" then I can do nothing it seems.
If possible, I'd like to register this as a design flaw and a problem. The device is much less useful if I cannot reclassify the data for accuracy.

08:04 am
Alejandro
Absolutely, please write your complaint and I'll let it on the system

[alexthecat]

@mconwell my understanding was that they were working on a fix to restore the ability to edit workout names in the Fitbit app. If that is no longer the case, that is very concerning. This is a basic feature, which we had access to for many years. 

[LuckyT70]

I am absolutely floored that nothing has been done about this.  I bought my Fitbit Charge 6 a week ago, and now I find out I can't change the exercise type?  It recorded me raking the yard as a 'Swim'.

This should be a basic, seamless, required function . . . not even a 'feature'.  

Ridiculous! I am so ticked off!

[Fschw]

Every time I cut the grass it shows up as “Outdoor Bike”.  Always has, but I used to be able to change it to Walk.  Another disappointment for my Charge 6, the app and the Google account.  

[Eek607]

@kay_nl   I could not edit an activity on the website either, it auto recorded lawn mowing as a bike ride.  I’ve been able to edit self started activities tho.  Kind of annoying…

[AnnDei]

I agree. It was easy to categorize exercise type before. I can’t change now and have to delete exercise totally and log correctly. Also, harder to delete wrong sleep out. When you are reading or watching a movie and it logs sleep. Sleep display so hard to read. 

[Fschw]

At least we can modify and delete sleep. I frequently get two sleep
periods, maybe 15 minutes apart (no sleep score even if 4-5 hours). I
delete on and modify the other to cover both periods.

Exercise is not possible. I go for a bike ride every Monday afternoon and
I don’t even own a bike.

[StupesX]

I have fixed this. 

what Fitbit don’t seem to want to tell you is that you have to upgrade your account to a google account. Then the app is significantly different around exercises. Worse in looks I think but smoother and allows change of type. 
I suspect development of the non upgraded account app has been deprioritised and they don’t want to admit that publicly. 

[AnnDei]

Okay. Thank you. That’s probably the case.
Sent from my iPhone

[AmieSV]

Further to my earlier comments, patience, and ongoing disappointment, Fitbit has lost me as a customer and as a premium subscriber… have taken myself to the otherside and now have an Apple Watch (and am very happy with my decision so far) 🤫… (and I’m only commenting here for completeness as I keep getting the email notifications having commented before…it’s a shame, I was all about my Fitbit for sooooooo long). Good luck! 

[Fschw]

I’ve used Google account for access since I got my Charge 6 at Christmas.
It was the only way to activate the watch on my account. Even though the
documentation said it was “not necessary at this time” I could not activate
it without the Google credentials. After 6 weeks of working with FitBit
support I succumbed and used my Google account and had instant success.

I still cannot change the exercise type.