05-02-2018 10:27 - edited 05-15-2018 10:04
05-02-2018 10:27 - edited 05-15-2018 10:04
Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.
Fitbit Update 5/8/18 - Our team has been working on a fix and we expect all of you to receive your weekly report for this week by next Monday or Tuesday. I appreciate your patience during this outage and apologize for any inconvenience this has caused.
In the meantime, you can check your weekly steps/distance/calories burned stats on the Fitbit web dashboard.
Fitbit Update 5/2/18 - Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.
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05-15-2018 10:05
05-15-2018 10:05
Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.
05-01-2018 06:12
05-01-2018 06:12
Here we go again!!! Did anyone else not receive there weekly progress report??!
05-01-2018 08:40
05-01-2018 08:40
Hi, @Lorried, looks like I didn't get mine this week either.
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05-01-2018 13:23
05-01-2018 13:23
I have followed instructions given from dashboard ,but why have i not been e mailed this weeks 22/4/18-30/4/18 progress report
05-01-2018 22:53
05-01-2018 22:53
I always get my weekly progress report on Monday afternoons but I have not received mine and it is late Tuesday night. I called the helpline earlier and did not get any real help or explanation. Has anyone else had this problem?
05-01-2018 22:55
05-01-2018 22:55
I just posted the same problem! So annoying and Fitbit customer service was not at all helpful when I called. Grrrr.
05-02-2018 02:09
05-02-2018 02:09
I havent got the weekly report to my email, last report was a week ago. I have the same email adress.
05-02-2018 02:24
05-02-2018 02:24
I have the same problem!
05-02-2018 04:23
05-02-2018 04:23
@gymbuddyrothwelI had a few good weeks and the same here, nothing for 2 weeks... I have set and reset the Notifications option in the Dashboard to try and "trick" the system...
@gymbuddyrothwel wrote:I have followed instructions given from dashboard ,but why have i not been e mailed this weeks 22/4/18-30/4/18 progress report
05-02-2018 05:19
05-02-2018 05:19
I have the same issue, have not received my report for last week. I have tried unchecking and checking the box that says I want to receive the emails/reports and saving but that hasn't worked, and I've also checked my spam folders - not there. I really want to receive them as it's a clear way of seeing improvement.... how can this be solved? Aside from suggesting what I have already tried! Thanks in advance 🙂
05-02-2018 06:09
05-02-2018 06:09
As of Wednesday May 2 18 I still have not received my weekly progress report for last week!!!! What’s up Fitbit this inquiring mind would love to know!!! Maybe we should all get an Apple Watch instead!!!!!
05-02-2018 06:13
05-02-2018 06:13
Contact Fitbit, ask them to check the status of your email address and account .
For some reason iIhad a couple of reports bounced and my address was flagged to stop sending them.
05-02-2018 06:53
05-02-2018 06:53
Thank you @Rich_Laue I’ll give that a try 🙂
05-02-2018 07:16
05-02-2018 07:16
Still have not received mine as of 5/2/18. Very frustrating!!!
05-02-2018 07:17
05-02-2018 07:17
No weekly report as of 5/2/19
05-02-2018 08:21
05-02-2018 08:21
Wonder if there are problems as I haven't received my weekly progress report but more importantly I cannot sync my Charge HR either on my laptop or through the app on my iphone. Anyone else found the same problem or is it just me???
05-02-2018 09:22
05-02-2018 09:22
I always get a weekly update email from Fitbit but this week haven't received one yet! I have checked my notification settings and it's all checked and I do get the email every week except for this week and it's Wednesday already! Hope you can resolve the issue asap. Thanks
05-02-2018 10:19
05-02-2018 10:19
Hi, @maryhorak! Many of us did not receive a report this week, it's not just you. However, I would suggest power cycling your computer/phone, restarting the bluetooth, and restarting your tracker to see if any of those things help with the syncing.
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05-02-2018 10:23
05-02-2018 10:23
05-02-2018 10:31
05-02-2018 10:31
Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.