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Reset time

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‎11-01-2018 12:48

‎11-01-2018 12:48

Hi there!

I have been unsuccessful at resetting the time on my Fitbit charge 2. Any suggestions?

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‎11-01-2018 13:43

‎11-01-2018 13:43

Hi, @TheSurvivor56! Sometimes turning off the automatic time zone in your app, syncing, and then some combination of leaving it off or turning it back on can help.

MakMak | Community Council

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‎11-01-2018 13:55

‎11-01-2018 13:55

Usually a restart will take care of it

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If it does not then try this

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

 

Make sure the time is correct on your phone and computer as well and that's where it picks it up from

Community Council Member

Wendy | CA | Moto G6 Android

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