Resolved 5/14/2018: Dashboard tiles missing on Internet Explorer

[KateFitbit]

Update 5/14/2018: this issue was resolved. You may need to refresh your browser if you haven't already. We know this was not an ideal situation. Thanks for your patience over the past two weeks and for those who used an unpreferred browser.

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Update 5/11/2018: Thanks again for your patience and reports. We know this is not convenient and anticipate having a resolution to this issue. Please stay tuned for the next update. 

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Update 5/4/2018: Thanks for your continued patience as we work on this issue. Since this appears to only happen on IE and other users have reported that using another browser corrects the issue, I suggest using another browser as a temporary workaround only in the interim. Thanks again for your reports. I'll continue to update the thread as I hear more. 

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Update 5/2/2018: Thanks again for your reports and for calling out that this appears to be associated with Internet Explorer. Our team is still working on a fix and I'll continue to update the thread as I learn more. In the meantime, I do suggest trying an alternative browser (Chrome, Firefox) or mobile device. Thanks very much for your patience. 

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Update 4/28/2018: Our team is aware that some may not be able to see any of their tiles when viewing the Fitbit.com dashboard. We are working to resolve the issue and suggest trying again later. Thanks very much for your patience. 

If you have access to the mobile app, we suggest trying to view your data there in the meantime. 

moderator note: threads have been merged together

[Singer57]

I finally was able to run the updates (had 2) after I restarted my fitbit and made sure it was fully charged.  However, I still have a blank dashboard page, so it didn't help that problem.  Will let it rest for awhile.

[Singer57]

Forgot to mention I had to restart it twice before I could run the updates.

[okee]

Garmmin has a fairly decent one.

[cgil57]

Thanks, will check it out

[karen.davis]

I contacted the company and was told that “yes” they could see I had a problem and that I should check in 2 hours to see if it was rectified. I rechecked in 3 hours and still have a blank dashboard.

[JimandHelen]

Good for you. Thank you for your efforts on behalf of all of us struggling users.

I definitely suspect this is a FitBit software issue because my Windows 7 OS had updates turned off. Therefore nothing had changed at my end when this problem started. I then (today) updated Windows and that was still not a help. Also updated my ChargeHR but no change. 

BUT connecting via Firefox as suggested by another member did bring up the dashboard. So Fitbit likely made some geeky mistake at their end that has messed up Windows IE compatibility

[EPlain]

I called customer service at Fitbit and he said they know there’s an issue with IE and they’re working on it but in the meantime I downloaded Chrome and it’s working fine with it.

Sent from Windows Mail

[PawPrint]

Thanks!  I'll try that.

[sikorski]

My dashboard has been black since April 26. I use Internet Explorer (10, I think).

[2BJanus]

Still not for me either


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[Captain45]

For the last two days the dashboard has been completely blank. Data seems to be there i.e., it's accessible via the logs but it's very inconvenient to go to each one.

[SunsetRunner]

I am having the same problem

[OTISROSE]

My dashboard sopped loading April 27 2018. I can still sign in however get a blank screen. have tried to refresh but to no affect. The app on my I phone still works but signing in with Google does not work.

any suggestions?

thanks

[DORIzz]

I'm having the same problem

[Doubletee]

Me too. Page is blank - one color. Can find dashboard by hitting on upper icons but "normal" dashboard has disappeared and monthly stats only available. I want my "old" dashboard that gives one day's results and can be easily changed to access other days.

[micki69]

My dashboard isn't loading either. I can click on the Log tab and it loads but dashboard is a gray screen

[jazzyj]

Same Problem, is there any fix?

[Poki]

Yup - help please

[9319]

Mine has been blank for two days also.  Has Fitbit responded?  Clearly, there is a problem with Fitbit.  I don't see a contact email or phone number for Fitbit.

[Judah10]

I haven't used my flex in about a year.. yesterday I started using it again.. it is synced up, but my dashboard page is just a blank grey page.. any suggestions? thanks