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Steps taken on treadmill, are in count but not challenges

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‎01-08-2019 18:07

‎01-08-2019 18:07

Anytime I get steps on the treadmill they log to my step count but do not show up in the challenges.

 

I own an ionic

I am actually walking/running.

I am NOT adding them with "tracking"

The steps I take show up in my daily count

We are all in the same time zone

 

This is frustrating. Thanks for the assist.

Best Answer
1 REPLY 1

‎01-10-2019 03:50

‎01-10-2019 03:50

@YourEssentialOi Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your treadmill steps aren't being counted towards your challenges. How do you log this activity? Do you hold the bars while on the treadmill. Steps for manually logged activities aren't counted towards challenges as you may know. Avoid grabbing the bars and make sure that your Ionic is detecting all your steps.

 

Let me know how it goes!

Alvaro | Community Moderator

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