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Syncing issues with Flex 2

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‎11-06-2018 06:34 - last edited on ‎11-07-2018 09:47 by Fitbit Moderator

‎11-06-2018 06:34 - last edited on ‎11-07-2018 09:47 by Fitbit Moderator

Is there a problem with the flex 2 not syncing again?

 

 

Moderator edit: updated subject for clarity

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‎11-07-2018 10:55

‎11-07-2018 10:55

@Jacberry Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your tracker isn't syncing. Which phone do you have? Is it compatible? Or do you use a computer? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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