Syncing two devices issue

[Welshnel]

I have two devices, a charge HR and a flex 2. I wear the HR in the house and at the gym and wear the flex 2 when swimming or out on special occasions. 

For some reason now the steps on the HR will always take priority over the flex.

So for example if I wore the HR up until 6pm and sync it on 8000 steps. Then wore the flex for the rest of the day and get my step count up to 10000. When I then go to sync the HR to my dashboard. Instead of the HR updateing it's step count to 10000, it will downgrade my dashboard step count back to 8000 and then my flex will also sync its step count back to 8000. 

This will happaned even if I've synced my flex to my dashboard and I'm not in range with the HR. No matter how many times I sync my flex to the dashboard. As soon as I synced with the HR, it will update my step count to what ever the HR has. 

I've had two devices for a 2 months now and I've only just started having this issue.

Any advice would be greatfull. 

[WendyB · Accepted solution]

Please watch this thread. It is a known issue

https://community.fitbit.com/t5/Flex-2/Lost-steps-when-syncing-multiple-trackers/m-p/2032239#M10689

[Welshnel]

Thanks for pointing me to that. Was searching the forums all morning and couldn't find anything. 

It get really frustration when you lose nearly 8000 steps 😐