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The owner of this website (www.fitbit.com) has banned your IP address

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2021 01:46

‎08-07-2021 01:46

I haven't been able to use the app since last night, as for some reason, my IP address has been banned? Can someone please point me in the direction of how I can fix this please? Thanks.

Best Answer
2 REPLIES 2

‎08-07-2021 07:36

‎08-07-2021 07:36

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-16-2021 12:29

In response to Odyssey13

‎08-16-2021 12:29

@chriskernaghan It's nice to have you on board!

 

Thanks for letting us know that you can't log in to your account. The issue may be related to your IP address and should resolve within 48 hours. If you still can't log in by then, please let us know so we can investigate further. If the issue persists past the 48 hours window then you can use the contact data @Odyssey13 shared with you to reach out to our Support team.

 

Hope this helps.

Alvaro | Community Moderator

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