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app stuck on upgrading database

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‎02-01-2018 14:15

‎02-01-2018 14:15

I've got a Fitbit Zip, which is synced to my iPad 3rd Gen. For the past two days when I get home from a walk and try syncing, all I get is a blank screen with the words "Upgrading database. This step requires an internet connection. "
My wifi is working fine. I'm online, so I don't understand why the app is 'frozen' with that screen.

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21 REPLIES 21

‎08-24-2020 03:43

In response to ed_db

‎08-24-2020 03:43

Charge4 Samsung note 10 android. same issue, force app works immediately,  so far so good. Tnx

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‎03-29-2021 23:34 - edited ‎03-29-2021 23:36

In response to ed_db

‎03-29-2021 23:34 - edited ‎03-29-2021 23:36

@ed_db wrote:

Just had the exact same thing on my Samsung S10. With Android however I simply force stopped the fitbit app from the app settings area and this stopped the perpetual notification of the Fitbit app updating. 

This works like a charm.

With the exception that I did not need to log-in again.

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