dashboard black

[lenstavern]

Windows 7 Norton antivirus two weeks black Have tried everything no luck so far

[Odyssey13]

@lenstavern

Computer? If the dashboard is blank, try to sync and if that doesn't work, set it up again.

[JohnnyRow]

IE dashboard is blank - known problem.

If you can use a different browser or mobile app, should be able to see it.

I know that's not a solution but maybe it will help you get around it until fixed.

[AlvaroFitbit]

@lenstavern It's great to see that you've visited the Fitbit Community! Just like @JohnnyRow said this issue is currently being investigated by our team but it is suggested you try using a different browser like Mozilla Firefox or Google Chrome. You can also keep an eye on this thread to stay up to date for any changes. @Odyssey13 thank you for your help here too.

I also moved your post to the correct board.

I'll be around!

[humvee5000]

so what good is this watch if I can't the dashboard.  Worked fine for a year.  Maybe someone at fitbit would make this a priority. 

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@JohnnyRow wrote:

IE dashboard is blank - known problem.

If you can use a different browser or mobile app, should be able to see it.

I know that's not a solution but maybe it will help you get around it until fixed.

---

[AlvaroFitbit]

@humvee5000 Welcome! It's good that the community is growing!  As mentioned before this is only affecting the Internet Explorer browser so you can use a different one like Mozilla Firefox or Google Chrome to view your data. Still the issue is being investigated and hopefully the team will have a resolution soon enough.

I'll be around!

[KateFitbit · Accepted solution]

The issue affecting Internet Explorer has been resolved. I'll be closing it for further responses. If you have a question or report about the online dashboard, please check for a similar thread or start a new post.