Brand new and broken

[RisieRoo]

I just replaced my old flex2 because it stopped changing and I tried everything and nothing worked. 
I was so excited when my new one arrived today. And it’s the SAME PROBLEM!! It isnt charging, it doesn’t vibrate when I plug it in, and even though it synced to my phone originally, now my phone keeps telling me it’s dead. Even though it’s been on the charger all day. I’ve tried hitting the reset button 3x multiple times and nothing. 

Is this normal?

[iYass]

Same problem for me but unfortunately mine was out of warranty, so I was bump out when I contacted customer service. We are not alone in this situation, I suspect an inapropriate update from Fitbit.

[kawaiiko]

@RisieRoo 

This is not normal - please reach out to the retailer you purchased it from.  

I've been using my flex 2 for 3+ years and still works great.  Granted I dont' get it wet and when i swim with it, i clean it promptly.  

[iYass]

Unfortunately, I am done with Fitbit. Their customer policy is a shame. Very bad experience with them. Now, I am tring to get a Withings device.