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Changing phones

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‎12-28-2019 09:07 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-28-2019 09:07 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Hi guys, I got a new phone 2-3 weeks ago and so since then no data has been synced. I believe I need to delete and re-add my Flex 2 on the app in order to sync it. But my question is will I lose the data that the Flex has tracked in the past weeks? 

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‎12-28-2019 17:24

‎12-28-2019 17:24

Hi @1journeyman - When deleting the app ... reinstalling the app ... and signing in again ... you should not lose any data from the last sync. But you will lose any steps that did not sync since then. Which phone do you have? And is it updated to the latest OS or iOS?  Here are the requirements. 

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‎12-31-2019 17:53

In response to SunsetRunner

‎12-31-2019 17:53

Normally a user would install the Fitbit app on the new phone, log into their account, accept all permissions requested. Your now setup. If the old phone is around and turned on, you'll want to remove the Fitbit app and remove the tracker from the phones bluetooth.
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