help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update Flex 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2020 22:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎01-03-2020 22:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Hi!

i recently bought flex2 and am having trouble updating the tracker. 

tried re adding the tracker in the app, tried updating via windows , nothing works.

Any suggestions?

thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-05-2020 09:26

‎01-05-2020 09:26

@nefertiti07 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help help you updating your Flex 2 and thank you for troubleshooting this issue. Start by restarting your Flex 2. After this go to your phone and remove all devices listed in the bluetooth area. Retry the update or check these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes