help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data lost when syncing.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2020 08:10 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-05-2020 08:10 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

I wore the band to walk and at the end of the walk, I checked the lights on the band and 3 out of 5 lights glew indicating that I did not achieve my target. I reached home and tried to sync to the app to know the steps. The abnd then got reset and the band showed me 75steps which is disappointing as I am trying to know and maintain the trend. Please help here

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-06-2020 12:21

‎04-06-2020 12:21

Hello @Ayisha_walk, welcome to the Community! 

 

Let me help you out with your missing data from your Flex 2. So that I may better assist you, please let me know: 

 

- How often do you sync your Flex 2? Note that when you don't sync often and the battery drains out, the tracker may loose the correct date and once you sync again, the information may be saved on incorrect dates. 

 

If this isn't the case, I'd recommend you to restart your tracker and see how it behaves on the following days. I do recommend to sync it daily. 

 

Keep me posted. 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes