help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Flex is no longer being supported

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 07:52

‎10-21-2020 07:52

I had problems with my Fitbit Flex and iPhone 5 not syncing as of 2 days ago. This version of Fitbit is no longer being supported. Call 877-623-4997 and get a 35% discount off a newer version. I got Fitbit InspireHR. Hope this helps.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-21-2020 14:30

‎10-21-2020 14:30

Not sure who gave you this info, but I called them and got mine back up and running per my post another thread: 

 

Call them. 877-623-4997. I thought I tried everything and it didn't work. Tech support simply had me "add new device" and now I'm back in action. Or you can try that option for yourself.

Best Answer
0 Votes

‎10-21-2020 14:34

‎10-21-2020 14:34

I just spent a bunch of time trying all the recommendations to no avail but tech support got me sorted out rapidly. Just call.

Best Answer
0 Votes

‎10-22-2020 09:46

In response to ldr242

‎10-22-2020 09:46

Exactly. Tech support was great, even for the good old Flex! Just one more thing..after deleting & reinstalling Fitbit in your app. do restart your phone once everything is done and Fitbit tracked is back on. None of your activity data is lost.

Best Answer