Fitbit not found

[Nancy109]

Have tried all the fixes. It is fully charged. Have updated my iPhone. Turned off phone.  Any other ideas?

[Debbsi]

Having the same problem, Fitbit reading device can't be found when attempting to sync. Any ideas?

[rsan · Accepted solution]

I have the same issue since yesterday and tried so many things and failed until I did this today. I inserted my Flex to its charger and connected to my laptop. I reset the Flex by inserting a paper clip inside the small hole at the back of the charger for about 4 seconds. I removed the Flex from the charger and inserted into my wristband. When I opened the Fitbit app from my iphone, it was able to find my device and already synching.

[Nancy109]

Thank you …this worked!!!

Sent from Mail for Windows 10

[Debbsi]

I will give this a try when I get home. Thanks!

[CelaineO]

THANK YOU rsan!  I haven't been able to get my old Flex to sync for almost a week!  My iphone kept saying "no device found"  This worked. Wish I would have checked here sooner!  

[ldr242]

Call them. 877-623-4997. I thought I tried everything and it didn't work. Tech support simply had me "add new device" and now I'm back in action. Or you can try that option for yourself.

[vgiese]

Thank you!  Yes, seems many of us had the same issue with the flex.  I finally was able to sync by using this reset.

[Weski]

This worked for me today, too. Thank you!!

[Mary19701974]

seems to have worked.  Even picked up days steps that i thought were lost.

[Debbsi]

This worked for me as well. Up and running. Thanks for the advice!