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Fl;ex 2 is not tracking steps

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‎07-23-2021 18:41 - last edited on ‎09-14-2021 06:29 by Fitbit Moderator

‎07-23-2021 18:41 - last edited on ‎09-14-2021 06:29 by Fitbit Moderator

My Flex 2 wasnt syncing to the app and I reinstalled the app, and restarted the fitbit. Its now syncing but it will not let me track steps in my app. I've tried making sure that my main goal is set to steps but still no.

 

Is anyone able to help me solve this problem.

 

 

Moderator edit: updated subject for clarity

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‎08-25-2021 22:45 - edited ‎08-25-2021 22:46

‎08-25-2021 22:45 - edited ‎08-25-2021 22:46

Cannot help.  
mine is doing that too

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‎09-03-2021 05:42

In response to Sneesmom

‎09-03-2021 05:42

Hi @Eminici @Sneesmom  I'd suggest you u install the app from your phone (I know you have just done this @Eminici , but do it again) and then reinstall it and log back in. Restart your flex 2 several times more and go and change your goal. If it says it is set on steps, change it to something else. Restart your flex 2 again and sync and then go back to the app and change your goal to steps and sync. Fingers crossed that fixes it!

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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