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Flex 2 doubling steps

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‎04-19-2020 15:53 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-19-2020 15:53 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Hi, I'm totally new to this forum and FitBit. I hope someone can help.

I had done over 10,000 steps reasonably early on today and had a nap this afternoon and a generally relaxed evening and suddenly I noticed my step count had doubled this evening to over 22,000 steps. The thing has gone mad! Any ideas/suggestions gratefully received. Many thanks, 

Sara

 

Moderator edit; Subject for clarity 

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‎05-01-2020 18:34

‎05-01-2020 18:34

Hello @SaraStar, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your Flex 2 to refresh your device's performance.

 

Keep me posted and let me know if you have any additional questions.

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