Flex 2 pebble not charging- does it need replaced?

[Camda]

I was given the Flex 2 in October 2017. For the first time since owning it, when I plug it in to the wall now it won’t charge at all. I have resynced the app on my android multiple times but nothing. App is fine I believe, pebble is not. I fully recharged pebble a month or so ago and then didn’t use for a month and it just sat unused. Now when I go to recharge pebble it just won’t charge at all. Has it died and if so how do I get a replacement? Very disappointed as brought it on holiday to use and now I can’t.

[NellyG]

Try restarting it several times. This usually gets them working in these sorts of events. You are best not to let Lithium batteries run completely flat. If you can charge it regularly even if you are not using it it will last longer. Let us know if that fixes it.

Restart your tracker

[cmw24]

Hi

My pebble won't charge either.  When I put it in the charger all the lights flash clear - no read or green ones - and keep on flashing.  It does not vibrate and won't vibrate when I try to restart it.

It got damp the other day and I'm wondering if that has anything to do with it?

I bought it in August 2017 from Amazon France so I assume it's still under guarantee?

Thanks.

[NellyG]

@cmw24 try restarting it several times in a row, even if it does not appear to be reacting. If that doesnt fix it you will need to contact Support. Getting wet should not hurt a flex 2 - i regularly swim with mine on.

[cmw24]

Thanks.
I'll see what happens.


Sent from my Samsung Galaxy smartphone.

[Camda]

Thanks for the reply. Do you mean restart my mobile phone as I have one several times or is there something else I restart?

[NellyG]

@Camda you need to restart your flex 2 several times. This link will tell you how to do it.

Restart your tracker

[Camda]

Thanks everyone for your replies. I took it to an electrical shop who could see straight away that the pins in the charger weren’t aligning with the pebble so it wasn’t charging. I will return it to where I purchased and see if they can replace charger or maybe whole unit.

[cmw24]

It has been charging since I wrote my original message and I have restarted it again and again and again.  Lights still flashing and no vibration either so it's Customer Support and a replacement I think.  

Thanks for your help.

[cmw24]

Mine too.  It's been nearly a week of posting on here, contacting customer support via e-mail, Twitter and Facebook and I am not getting an answer.  I am getting very cross. 

Updated - problem now resolved.

[cmw24]

It is still not charging, vibrating or resetting,  I have emailed Customer Support - received the normal reply with a case #.  I have contacted them on Twitter and Facebook and have not received a single reply.

[NellyG]

@cmw24 You are obviously aware of forum etiquette  - so please refrain from all capitals. And do not post the same demand in more than one place. This is a community forum and most of the people here are just users like yourself. Fitbit employees on the whole will not see what you wrote. The Support people wont. I understand it is frustrating waiting for a reply,  but you either need to wait or contact Support again. There is nothing anyone here can do about it.

Here are the Community Guidelines regarding how to keep the Forums informative, friendly and helpful to users

I hope you are able to get a resolution to your problem.

[cmw24]

Please accept my apologies.

Problem now resolved.

[NellyG]

Good to hear 👍

[teresaab56]

Using Fitbit support is very frustrating. I’m on my third replacement and they have sent me a unit that doesn’t even show lights when up on charge. It’s a scam 😡

[r80062]

My fitbit flex 2 will not charge show lights vibrate anything so i cant even try to restart it since it straight up shows no signs of power.