help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2019 10:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎11-23-2019 10:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My mum's fitbit flex 2 is not consistently syncing to her amazon fire tablet. Some nights it does not register that she has slept and exercise/steps she does do not consistently sync either. I have tried re-installing the app and rebooting the fitbit but neither have helped. Any ideas?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-23-2019 10:30

‎11-23-2019 10:30

Hello @J-Rose19 . Amazon Fire isn't a compatible device to use with Fitbit. Does your mom have a cell phone or computer that she could use?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-09-2019 11:01

In response to Odyssey13

‎12-09-2019 11:01

Hi @J-Rose19, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I'd like to appreciate your effort and patience troubleshooting this syncing concern prior to posting. Just as our friend @Odyssey13 shared on her post, the Amazon Fire tablet it's not listed as a compatible device with our products and services, therefore, you can experience certain connection difficulties with it.

 

Even though your device it's not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on the mobile device that's preventing the syncing process to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

If you continue experiencing syncing difficulties, please try with a compatible mobile device or a computer instead just as suggested before. 

 

Keep me posted and let me know if you have any additional questions.

Best Answer

‎12-24-2019 12:41

In response to RicardoFitbit

‎12-24-2019 12:41

Thank you both for your replies. We have installed the fitbit app on my mum's android phone and this was syncing fine for a few days and then was not recognising sleep or steps. It then said it was not recognising device, so I unpaired it and it will not not pair. The fitbit is fully charged and lights are showing if I tap it. 

Best Answer