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Syncing difficulties

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‎11-23-2019 10:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎11-23-2019 10:08 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My mum's fitbit flex 2 is not consistently syncing to her amazon fire tablet. Some nights it does not register that she has slept and exercise/steps she does do not consistently sync either. I have tried re-installing the app and rebooting the fitbit but neither have helped. Any ideas?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎11-23-2019 10:30

‎11-23-2019 10:30

Hello @J-Rose19 . Amazon Fire isn't a compatible device to use with Fitbit. Does your mom have a cell phone or computer that she could use?

Stepping in the U.S.A. since September 2013. Android 14

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‎12-09-2019 11:01 - last edited on ‎03-06-2026 10:09 by Fitbit Moderator

In response to Odyssey13

‎12-09-2019 11:01 - last edited on ‎03-06-2026 10:09 by Fitbit Moderator

Hi @J-Rose19, welcome to the Community Forums! Sorry for the delayed reply.

First, I'd like to appreciate your effort and patience troubleshooting this syncing concern prior to posting. Just as our friend @Odyssey13 shared on her post, the Amazon Fire tablet it's not listed as a compatible device with our products and services, therefore, you can experience certain connection difficulties with it.

Even though your device it's not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on the mobile device that's preventing the syncing process to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.   

If you continue experiencing syncing difficulties, please try with a compatible mobile device or a computer instead just as suggested before. 

Keep me posted and let me know if you have any additional questions.

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‎12-24-2019 12:41

In response to RicardoFitbit

‎12-24-2019 12:41

Thank you both for your replies. We have installed the fitbit app on my mum's android phone and this was syncing fine for a few days and then was not recognising sleep or steps. It then said it was not recognising device, so I unpaired it and it will not not pair. The fitbit is fully charged and lights are showing if I tap it. 

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