Flex 2 stopped syncing

[romasingleton]

Today I received a message with the heading :

Update the fitbit app

Then , further down the page:

This version is no longer compatible with your flex2. Your device may not be able to connect with the app until you update.

At the bottom of the page 2 options:

Update app or Maybe later

When I select Update app I am taken to the app update page which requires me to select Open. When I select Open I am taken bak to the Update the fitbit app page. This is extremely frustrating. Any answers?

[Odyssey13]

Hi @romasingleton  might be helpful to know which phone and operating system you're using.Let us know.

[romasingleton]

Thank you for your response. Glad, but mystified,  to say that it has now returned to normal! 

[Mollop]

I’m having the same problem. Battery is fully charged but receiving message that battery is empty. Using iPad 13.3 and iPhone 13.3

thanks

[Mollop]

Deleted and reinstalled software and that helped. Had to also turn Bluetooth on and off once reinstalled. 

[romasingleton]

Yes, same here - switched Bluetooth off/on, updated software etc. I dont know which part of that worked but something did!

Sent from my iPad

[Liz1945]

My Fitbit 2 stopped syncing 2 days ago although fully charged. Tried all recommended routes then uninstalled App and reinstalled.  Set up will not complete????