Hi @hunter007 the user manual seems to indicate it's updating or it needs to be paired. Click to read, page 8. Have you restarted the device? It usually cures glitches. Let us know what happens.
It also tells of the updating process when the lights are all flashing. @hunter007 please return to edit your post as you have your email address and cell phone number on it. Forums are public and we need to stay safe.