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Flex 2 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2021 12:24 - last edited on ‎10-12-2021 14:18 by Fitbit Moderator

‎01-23-2021 12:24 - last edited on ‎10-12-2021 14:18 by Fitbit Moderator

My fitbit will not sync with my phone app. It is coming up with device not found. It was syncing amd working with no issues on Tuesday and before.

I have followed all the suggestions,  turned the Bluetooth on and off, deleted the app and reinstalled it, restarted my device, checked my fitbit and it is charged.  

Can anyone advise / suggest what I should do next?

Thanks 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-25-2021 03:36

‎01-25-2021 03:36

@Querty1 , I've had the same issue with my @Flex2 , and it started Saturday.  Won't show up via the site, either, though it says last sync was yesterday at 1:14pm. I've run through uninstall (both the fitbit, flex2, and bluetooth) on every device, and restarted, but to no good.  @Fitbit could you please help with this?  I realize there is "no support" for Flex2 (as it has been discontinued) but there should be a response from Fitbit when a product no longer works properly.  Thank you.

h

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‎01-26-2021 08:59

‎01-26-2021 08:59

Same Here.. I hope its on fitbits end and not ours.. SMH

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0 Votes

‎01-26-2021 13:55

In response to LMTMLT

‎01-26-2021 13:55

turns out, Fitbit says I am out of my warranty period (well, they don't
support Flex2 anymore, so that's not a surprise) so they cannot fix what's
happened.

I encourage you to get in touch with their help by chat through fitbit.com.
Go through the motions of what's wrong and make sure it gets pushed up
the ladder. As of now, Fitbit offered me 35% off new Fitbit device. Which
is helpful. I just want something super simple.

Good luck!
Best Answer