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Steps counted but not appearing on dashboard

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‎01-21-2021 11:05

‎01-21-2021 11:05

Help please. My steps are being counted on Flex2 but not appearing on my dashboard. If I click on steps icon it shows me them on next screen and if I share they are there but not on dashboard and have disappeared from previous days. Have un synced and synced a few times to no avail. Any ideas? Thanks. 

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‎01-26-2021 23:14

‎01-26-2021 23:14

Hi @Frankie06 I think from what you are saying that they have synced through to the app, but the app isn't showing them. I'd suggest you uninstall the app from your phone, then reinstall it and hopefully everything will be working correctly.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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