Solved: Flex didn't sync with my iPhone - Fitbit Community

Flex didn't sync with my iPhone

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CB220

5 0 0

My flex did not sync with my iPhone today and so I was unable to view my progress

Moderator edit: updated subject for clarity.

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17563

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17563

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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hmmathis

7 0 2

That did it! I hadn't had to restart it for a very long time, so I had forgotten about that fix. Thanks!

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