help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex tracker not showing up on bluetooth??????

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2016 09:00 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

‎03-02-2016 09:00 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

           3m ago

I am so sorry, I don't know how to post a similar question, so I am having to reply to Mazzymojo's post... My flex won't sync either, and I have done the same steps that Steve has referred to, with restarting the flex a few times (paperclip, etc.).  If the tracker is working (Iights, progressing in number of dots, etc) and is fully charged, and I have worked through trouble shooting on the USB dongle (says it is working properly), and the phone AND computer are both NOT picking the bluetooth up on the tracker, is it possible that the bluetooth portion of the tracker stopped working?  If so, does anyone know how to fix this?  Resetting the tracker is not working.  I have a ticket in with Fitbit, however they say that my tracker is out of warranty and can sell me a new one for a 25% discount.... Seriously?

 

Anyone else having this issue?  Are the trackers only designed to work for a couple of years?  Is that standard?  This is my first one, and I LOVE it.

 

ANY advice, ANY comments are welcome!  Thanks!!!!!!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-03-2016 07:43

‎03-03-2016 07:43

@SunsetRunner Welcome to the Fitbit Community! Have you tried all of these syncing troubleshooting steps to fix this problem?  Also, log out from the app, reboot your phone, and log back in. Turn off Bluetooth, wait 10 seconds, and turn it back on. Try to sync!

 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎04-24-2016 15:10 - edited ‎04-24-2016 15:10

‎04-24-2016 15:10 - edited ‎04-24-2016 15:10

I've got the same problem. My bluetooth device (tried two devices) does not see the tracker.  Is it possible that the dongle will work?  Does the dongle use bluetooth?  

Best Answer
0 Votes

‎05-12-2019 20:23

In response to SantiR

‎05-12-2019 20:23

Thank you - I reinstalled fitbit, then shut the phone down and it seems fine now.

 

Best Answer
0 Votes