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Flex2 not tracking steps outdoors

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‎08-09-2020 03:40 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎08-09-2020 03:40 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

For the last 2 days my flex2 doesn't count my steps when I am out walking the dog - it still works indoors. I was out for over an hour this morning and when I synced the Fitbit only 18 steps showed - getting dressed and walking out of the house! Any idea how I can fix this?

 

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3 REPLIES 3

‎08-09-2020 12:06

‎08-09-2020 12:06

Walking the dog - are you holding leash with Fitbit hand, keeping it from swinging?  If so, try holding leash with other hand or switching fitbit to other wrist.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-20-2020 03:49

In response to JohnnyRow

‎08-20-2020 03:49

I dont have a dog and its not recoding my steps either!

Out walking an hour....0 steps

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‎08-20-2020 09:53

In response to DGRoss

‎08-20-2020 09:53

I have reset my flex 2 with the button on the charging station and it is working properly again. 

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