How do I delete a message on fitbit?

[littlefox]

How can I delete some messages that some friends sent me on fitbit?  I would like to clear them all and start fresh?  Please Help...thanks

[cheb01]

The same with me....if I reply, the look like they are read, if I don't reply, they stay as new

[DLP04]

---

@MisterJAD wrote:
I have message on my iPad going back 196 days. It still shows all 16 messages as not read. I think the program is not working for me.

---

I have the same problem.....

THANK YOU!!!

Moderator edit: merged reply

[Mcore · Accepted solution]

Hi everybody! I was able to find another thread in which @acuffkim shared a workaround that might help you out. Log to this thread here.

Let me know if this helped you out. 

[CH_Oregon · Accepted solution]

Awesome! This fix seems to have worked for me. Thank you Melissa and @acuffkim! Finally back to normal.

[Mcore · Accepted solution]

That's wonderful to hear @CH_Oregon, all credits go to @acuffkim. 

[CH_Oregon]

Success!!! This worked for me. You have to log out of the app using your phone. It immediately lets you log back in. Be careful though, you will need to remember your password. You find the logout feature by going to "account" at the bottom of your screen, then "Log out of App". Back to normal now. Good luck.

[wincy1]

Sorted!!!!!!

Log out of your app on your phone and then log back in - all old notifications are gone! hopefully for good

[nemesis58 · Accepted solution]

I have messages going back 441 days...I thought they were automaticly removed after 30 day...

---

@UF wrote:

I have one message 63 days old. So much for automatic.

---

[tfb158 · Accepted solution]

I logged out of the app and this time it seemed to work; all messages are now marked as read.

Thanks!!

Sent from my iPhone

[wincy1 · Accepted solution]

Sorted!!!!!!
Log out of your app on your phone and then log back in - all old notifications are gone! hopefully for good Smiley Happy

[Mcore · Accepted solution]

Those are excellent news everybody! Keep up the good work. 

Any other questions, please let me know. 

[Mguajardo]

Hi I have messages from 2-3 months ago that have not gone away.... I would like to know how to get rid of these and If they are supposed to disappear after 30 days how come they are still there? If there is an issue I would like to please know about it and what is going on with this.. This is so frustrating because its just accumulating.

[wincy1 · Accepted solution]

Mguajardo -
Log out of your app on your phone and then log back in - all old notifications are gone! hopefully for good Smiley Happy

[Mcore · Accepted solution]

Thanks for stopping by the Community @Mguajardo. This has been an issue reported by many users and what @wincy1 recommended is the best you can do since this has helped users that are experiencing the same.

If you still need help with this, let me know. 

[littlefox]

Hi All, I posted this a long time ago and have gotten several great answers, but they keep coming in and I don't know how to stop the answers coming in on this question I posted a long time ago.  Any one know how to do that?  

[Mcore · Accepted solution]

Hi there @littlefox. If you don't want to receive any more replies from this thread, you can unsubscribe from it by clicking on the option "Topic Options" at the top of the thread > Then select "Unsubscribe". After this, you should no longer recieve any notifications or messages.

Let me know if you still need help with this.

[littlefox]

Thanks so much, I did it!!!  

[SunsetRunner]

Thanks, this worked for me.

[Mcore]

That is awesome to hear @SunsetRunner! Keep up the good job.

If you have any other questions, let me know. 

[Fit-Steve]

Can't be done as of yet, however there is a preventive workaround.

Log into your FB webportal dashboard.

Top right click on the cog icon, scroll down and click on "Settings".

On the left side click on "Notifications".

Under "Messages from Friends" unclick the mobile checkmark and click the Email one instead.

Bottom right click Save.

This will not delete anything existing within your mobile FB app AND it will make receiving friend messages two more clicks complicated, but IF you do receive some inappropriate notifications, you KNOW how to delete an email.